info

Here are some of the most frequently asked questions, if you don't find the information you need here, please feel free to email us!

how long until I get my order? we currently ship orders within 1-2 weeks of your order date. if you have an urgent gift request we are happy to do our best to meet your deadline - please contact our offices prior to making your order and we will see what we can do! your credit card will be charged upon placing your order since payment is required to begin production of your piece(s). please keep in mind that during gift giving holidays, our turn around time changes. Please plan on a 2-3 week turn around time. thank you!

what is the cost of shipping? the fee for shipping begins at $4.50 for first class mail. express/overnight delivery is available for an additional fee. additional charges apply for international orders - Lisa's Mini Mad Hattery  is not responsible for additional duties that may apply for international shipments. it is the purchaser's responsibility to determine duties prior to placing an order. international orders are shipped via USPS. please note that express delivery does not mean that your piece will be completed sooner.  

can i cancel my order before you begin production? if we have not started production of your piece we can suspend your order. however we will issue a store credit only. we do not offer refunds. sorry, no exceptions.

can I return my piece? because each piece is made to order, we do not issue refunds or exchanges. we also do not offer refunds for shipping charges.

do you ship internationally? yes, we ship outside of the US using USPS however additional postage will apply.

how will I know if my order shipped? You will receive an e-mail informing you that the order has shipped. You may also view your order online by logging into your account and selecting "Order History."

details, terms and conditions may change without notice.